FAQ

Where do you ship?

We currently ship only within the United States, and all United States orders ship free.

How long will my order take?

Processing normally takes 1–2 business days, followed by an estimated 4–6 business days in transit. Tracking information is provided after shipment.

Can I cancel an order?

You may request cancellation before shipment. After shipment, the 30-day return and exchange process applies.

What is the return policy?

Eligible items can be returned or exchanged within 30 days after delivery. We provide a free return label, pay eligible return shipping, and do not charge a restocking fee.

When will I receive a refund?

Approved refunds go to the original payment method and are processed within 10 business days. Your financial institution may need additional time to post the credit.

Which payment methods are accepted?

We accept Visa, Mastercard, Maestro, American Express, JCB, Diners Club, and Discover Credit/Debit Cards in USD.

How can I get help?

Contact information

Email: havis1131@gmail.com
Phone: (334) 382-0652
Mailing address: 35 Juneau Ave, Haverhill, MA 01832, United States
Customer service hours: Monday to Friday, 9:00 AM–5:00 PM.